update.publicisgroupe.net

The process to update or reset your Publicis Groupe password depends on your account type, computer platform, and other factors.

Start
Start here to learn how to reset your password.
Account Type
Groupe Lion Login (LL) or Vendor/Client/Partner (LL-EXT)
Computer Platform
Microsoft Windows or Apple macOS
Password Circumstance
Update your current password or reset an expired/forgotten password.
Instructions
Instructions based on account, platform, and circumstance.
Click any step above to go back.
Help & Support
Account Type

How you reset your password depends on the type of account you have with Publicis Groupe.

Please Select One:

Your experience will be different depending on the type of computer you have and if you are updating or resetting your password.

Please Select One:
Microsoft Windows
Apple macOS

Your experience will be different depending on the type of computer you have and if you are updating or resetting your password.

Please Select One:
UPDATE and CHANGE
You know your Lion Login Password and can access your account, but it is time to change it.
RESET or UNLOCK
You are unable to access your account because it has been locked, you forgot your password, or it expired.
Update or change your password
From on your computer (recommended):
  1. IMPORTANT Make sure you are connected to the Groupe network.
    1. Using LionWiFi inside a Groupe building, or
    2. With an active VPN connection
  2. Press the keys CTRL-Alt-DELETE at the same time.
  3. Click "Change Password"
  4. Enter your old password
  5. Enter a new password, and verify you typed it correctly
From the MyAccount webpage:

If you know your Lion Login password and need to change it, you can do it from Microsoft's MyAccount page or almost any other Microsoft powered website.

  1. IMPORTANT Make sure you are connected to the Groupe network.
    1. Using LionWiFi inside a Groupe building, or
    2. With an active VPN connection
  2. Sign into to http://myaccount.microsoft.com with your current Lion Login account and password.
    NOTE: If you have more than one Microsoft account (a personal account, or a legacy agency account) make sure you are using your Lion Login account -username@publicsigroupe.net
  3. Verify your identity with Multi-Factor Authentication
  4. On the left side navigation, click Password
  5. Enter your old password
  6. Enter a new password, and verify you typed it correctly
  7. Click Submit
 Go to the password reset site

If you are a client, vendor, contractor, or other Groupe partner that has been issued a Lion Login External (LL-EXT) account, the process to change your password has changed.

For instructions, please look over this LLEXT-Account Holder Instructions.

Visit this link to update or reset your Lion Login External password.

 Go to the password reset site
Contact IT Support

Currently on Macintosh the onlyway to reset a locked, forgotten, or expired Lion Login Account is to contact your local IT Support Team. There is no Self-Service password reset option for Mac. We hope this will change in the future.

 Contact your IT Support team for assistance
NOTE: You may not be able to reach this page if you are unable to log into any Groupe services. We are working to remedy this situation.
Differences between Windows and macOS

The process to change a password on a Mac is very different than Windows. Review your instructions carefully.

Attempting to reset or change your Lion Login password using the steps for Windows computers will not work on a Mac and can cause additional problems with FileVault encryption or the macOS keychain. These errors require intervention from your local IT support team.


Your experience will be different depending on the type of computer you have and if you are updating or resetting your password.

Select One:
UPDATE and CHANGE
You know your Lion Login Password and can access your account, but it is time to change it.
RESET or UNLOCK
You are unable to access your account because it has been locked, or you forgot your password, or it has expired.
Update or change your password with Enterprise Connect

On your Mac, use Enterprise Connect to change your Lion Login password. If not already installed on your computer, Enterprise Connect is available in the Lion Store.

  1. Make sure you are connected to the Groupe network.
    a. Using LionWiFi inside a Groupe building, or
    b. With an active VPN connection
  2. Click the Enterprise Connect Icon in the menu bar in the top right or open Enterprise Connect inside the Applications folder.
  3. Select Change Password
  4. Enter your old password
  5. Enter a new password, and verify you typed it correctly
  6. Click the Change Password button
  7. Follow any additional prompts

Take extra care when changing your password. If you forget your password, or it becomes locked, it is harder to reset it when you are working ona mac.

 Contact your IT Support team for assistance
NOTE: You may not be able to reach this page if you are unable to log into any Groupe services. We are working to remedy this situation.
Reset a locked, expired, or forgotten password

Important: Self-Service Password Reset works best when you are inside a Groupe office or on the Groupe network. If you forgot your password and are working from Home, it is highly likely you will need to contact your local IT support team if you forgot your password.

If you are working with a PC, you can reset your password from any computer or mobile device.

  1. Visit http://myaccount.microsoft.com and enter your current Lion Login username.
  2. At the password screen, click Forgot my Password.
  3. Follow the prompts to get back into your account.

Read the screens carefully. How you get back into your account will depend on how you set up MFA.

 Go to the password reset site